Privacy Policy
Your privacy matters deeply to us. This policy explains how roeralumaviveo handles your personal information with complete transparency and respect for your rights under Australian privacy laws.
Last updated: March 15, 2025
About This Privacy Policy
roeralumaviveo World Pty Ltd (ABN: 47 123 456 789) operates roeralumaviveo.world and provides financial education services across Australia. We're bound by the Privacy Act 1988 (Cth), including the Australian Privacy Principles, and we take this responsibility seriously.
This policy covers all personal information we collect through our website, educational programs, consultations, and related services. When you engage with our financial awareness programs or request information about our courses, you're trusting us with your personal details. That trust guides everything we do.
We regularly review and update this policy to reflect changes in our practices and legal requirements. Any significant changes will be communicated directly to our registered users via email at least 30 days before taking effect.
Information We Collect
Personal Information You Provide
When you interact with our services, we collect information you voluntarily share with us. This typically includes your name, email address, phone number, and postal address when you inquire about our programs or register for our learning modules.
- Contact details including full name, email address, phone number, and mailing address
- Educational background and current employment status when relevant to program selection
- Financial goals and interests to help us recommend appropriate learning paths
- Communication preferences for newsletters, course updates, and educational materials
- Payment information processed securely through our payment providers
- Feedback and testimonials you choose to provide about our services
Information We Collect Automatically
Our website collects certain technical information to improve your browsing experience and help us understand how people use our educational resources. This data helps us make our content more useful and accessible.
- Browser type, operating system, and device information for compatibility purposes
- IP address and general location data (city and state level only)
- Pages visited, time spent on site, and navigation patterns
- Referral sources that brought you to our website
- Search terms used within our educational content library
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our site. These help us remember your preferences, keep you logged in, and provide personalized content recommendations. You can manage your cookie preferences through your browser settings.
How We Use Your Information
Your personal information serves specific purposes related to delivering quality financial education and maintaining our relationship with you as a valued member of our learning community.
Educational Services
- Providing access to our financial awareness programs and learning materials
- Customizing content recommendations based on your stated interests and progress
- Sending course updates, new module notifications, and educational newsletters
- Processing registrations for workshops and educational events
- Maintaining records of your learning progress and completed modules
Communication and Support
We use your contact information to respond to inquiries, provide customer support, and keep you informed about relevant educational opportunities. All marketing communications include clear unsubscribe options, and we respect your communication preferences.
Service Improvement
Aggregated and anonymized data helps us understand how our educational content performs and where we can make improvements. This analysis never includes personally identifiable information and focuses on overall usage patterns and learning outcomes.
Information Sharing and Disclosure
We don't sell your personal information to third parties. Period. However, there are specific circumstances where we may share information to provide our services or meet legal obligations.
Service Providers
We work with trusted Australian service providers who help us deliver our educational programs. These include email service providers, payment processors, and educational platform providers. All service providers are bound by strict confidentiality agreements and can only use your information for the specific services they provide to us.
Legal Requirements
We may disclose personal information when required by Australian law, court order, or government request. We'll notify you of such disclosures unless legally prohibited from doing so.
In the event of a business transfer or acquisition, personal information may be transferred to the new entity. We would notify all affected users at least 60 days before any such transfer and ensure the new entity commits to protecting your information under equivalent privacy standards.
Your Privacy Rights
Under Australian privacy law, you have several important rights regarding your personal information. We've designed straightforward processes to help you exercise these rights whenever you need to.
Access and Correction
- Request a copy of all personal information we hold about you
- Correct any inaccurate or outdated information in our records
- Update your communication preferences and contact details
- Review how your information has been used and shared
Deletion and Restriction
You can request deletion of your personal information, though some information may need to be retained for legal or legitimate business reasons. We'll explain any retention requirements and delete everything else within 30 days of your request.
Making Privacy Requests
To exercise any of these rights, contact our Privacy Officer at help@roeralumaviveo.world.com or write to us at 37 Driver Ave, Driver NT 0830. We'll respond to your request within 30 days and verify your identity before processing any changes to protect your information.
Data Security and Protection
Protecting your personal information is fundamental to our operations. We implement multiple layers of security controls and regularly review our practices to address emerging threats and vulnerabilities.
Technical Safeguards
- SSL encryption for all data transmission between your browser and our servers
- Secure, encrypted storage of all personal information in Australian data centers
- Multi-factor authentication for all staff accessing personal information
- Regular security audits and penetration testing by independent specialists
- Automated backup systems with encryption and secure off-site storage
Organizational Measures
Our team receives regular privacy training and follows strict access controls. Personal information is only accessible to staff members who need it for their specific job functions. We maintain detailed logs of all access to personal information and conduct regular reviews of these access patterns.
Data Breach Response
In the unlikely event of a data breach affecting your personal information, we'll notify you within 72 hours via email and provide clear information about what happened, what information was involved, and what steps we're taking to resolve the issue and prevent future breaches.
Data Retention and International Transfers
Retention Periods
We keep your personal information only as long as necessary to provide our services and meet legal requirements. Active student records are maintained for the duration of your enrollment plus seven years for tax and educational record purposes. Marketing communication data is retained until you unsubscribe or request deletion.
International Data Transfers
While we primarily store data in Australia, some service providers may process information overseas. When this occurs, we ensure adequate protection through contractual safeguards and only work with providers in countries with equivalent privacy protections or under approved international frameworks.
All overseas data transfers are governed by strict contractual arrangements that require the same level of protection as Australian privacy law. You can request specific details about where your information is processed by contacting our Privacy Officer.
Children's Privacy
Our financial education services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 18. If we discover we've inadvertently collected such information, we'll delete it immediately and notify the parent or guardian.
Parents who believe their child under 18 has provided personal information to us should contact us immediately at help@roeralumaviveo.world.com so we can remove the information from our systems.
Changes to This Policy
We review this privacy policy annually and update it whenever our practices change or new legal requirements take effect. Material changes will be communicated directly to registered users via email at least 30 days before implementation.
Minor updates, such as clarifications or contact detail changes, will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Contact Our Privacy Team
Questions about this privacy policy or how we handle your personal information? Our Privacy Officer is here to help with clear answers and practical solutions.